We are concerned about your right to privacy. Therefore, we pledge to be responsible when gathering your personal information and to protect your privacy in every possible way. Although, this Privacy Policy is not a contract and does not create any legal rights, however, it does serve as an expression of our commitment to protecting private personal information.

It must be borne in mind that we reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy here and by including a “NEWLY UPDATED” label with the “PRIVACY POLICY” link on the web sites governed by this policy for a period of 30 days.

This Privacy notice aims to answer your questions about the sources and kinds of information we collect, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and the option to limit our sharing of this data with our authorized third parties.

This Privacy notice is applicable to all users of our official website @ www.excelcarecordyc.com regardless of the intention and without limitation to Reservations, Corporate Sales, Marketing Research, and Customer Relations/Service.

 

Information collection

To ensure that we successfully process your booking and to effectively manage our business, we collect and maintain personal information about you. We collect customer information from many sources for the purposes of understanding current or new demands, meeting these demands as well as to provide and personalize our services. The means of information collection, among others, are as following:

• From you; when you voluntarily provide to us or to third party service provider(s) engaged by us;
• From your browser; when you visit our website and your browser interacts with us;

The personal information we collect about you may include but not limited to the following:

• Name, addresses and telephone numbers
• Email addresses, fax numbers and mobile numbers
• Credit / Charge card number(s), including associated billing address(es) and expiration date(s)
• Passport number, nationality and country of residence
• Personal information provided via survey, contest, competition or other marketing research efforts
• Personal information provided to customer-service representatives to research and resolve issues or questions or lodging complain
• Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)

We also collect your information when you make or send job application via our official website @ www.excelcarecordyc.com.

 

Use of information collection

Generally, we use your information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is alteration / change of event schedule, we will use information provided by you while making your registration through our official website @ www.excelcarecordyc.com, our sales counter, to contact and notify you of the alteration / change. In addition to this, your information will be used for the purposes of accounting (billing and auditing), immigration, custom control, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

In employment scenario, we would use information that you voluntarily provide to compare against the job specification / criteria we are seeking / intending to employ.

Whenever required by law, we will disclose your information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of us, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our contracted or authorized companies such as our data processors.

As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realize this business aim, we will from time to time appoint, authorize or contract with strategic business partner. Your information will be disclosed to these business partners, authorized or contracted third party, service providers or advertisers to make available promotions, offers, products or services, which may not belong to us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services that you selected or marked as interested through our member profile will be shared with the respective business partners, service providers or third parties.

In the circumstances set out in this policy where we passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by us if not better. This does not apply where we are required by law to pass your information to a third party.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

 

Sharing of information collected

Personal information we collect from you may be disclosed to:

• our bank for authorization of transaction and for payment
• relevant third parties eg. customs declaration, courier
• authorized government bodies if legally required to do

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or:
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or:
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

We do not sell or rent any personal information you provide on our web site to any other parties. We may share anonymous and/or aggregated information about all our users with third parties.

 

Correction/updating personal information

The instructions to do this are clearly outlined in every piece of promotional material issued by us.

Our web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy statements of each site that collects information from you. Our privacy policy applies solely to information collected by this web site.

 

Registration

In order to use this website, a user must first complete the registration form (if applicable). During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

 

Newsletter

By joining our email update service, you expressed your agreement for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list via notifying us.

 

Security

Our online registration system resides on a secure server that encrypts your purchase information using Secure Socket Layers. We use all reasonable endeavors to protect personal information from loss, misuse and alteration. Only authorized employees and agents, who are under appropriate confidentiality obligations, will have access to your personal information. However, you will be responsible for any user ID or password that is used on our web site. You should take due care to protect them.

 

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.

This enables our system to recognize your browser and remember your names and billing information so that you won’t have to retype it. The address and information is saved to your hard drive by our web server. This information can only be accessed by our web server; Internet users and other companies cannot access this information. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

For security reasons, your credit card number is not saved. You must type the credit card number each time you make a purchase.

We also utilize cookies to track the effectiveness of online advertising. This information is treated confidentially and will not be shared with anyone outside of this website. We will only use this information to make informed decisions with regard to the purchase of online advertising. This enables us to maintain low costs and low fees for you, our Customers.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

 

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Site tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to our website. This software does not enable us to capture any personally identifying information.

 

Use of pixels

In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.

 

Log files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

 

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

 

Your consent

In using our web site, you consent to the collection and use of this information by us in the ways described above (which may change from time to time) unless and until you inform us to the contrary by following the instructions contained in our website.

 

Contact information

If you still have questions about our privacy policy, please email to info@excelcarecordyc.com. We request your name, phone number, email address and comments so that we may respond to your concerns effectively and work to improve our service.

 

Our acceptable use policy / website disclaimer

With reference to the terms of use of our Official Website @ www.excelcarecordyc.com, please refer to our Acceptable Use Policy for further information.

 

Our terms and conditions of training events

Any training events organized by us are subject to the Terms and Conditions of Training Events Rules.